Terms & Conditions

Last updated: 19th October 2026

About these terms

This website is operated by Joanne Neville, a sole trader trading as The Pizza Queens.
Our correspondence address is The Pizza Queens, Suite RA01, 195–197 Wood Street, London, E17 3NU.
By using this website, you agree to these terms. If you have any questions, please contact us at jo@joneville.com.

Our products and stockists

Our Bake at Home range is sold through independent stockists. When you buy our products from a stockist, your purchase is made with that stockist and their own terms of sale apply. Prices, availability and delivery or collection areas are set by each stockist.

Product, nutrition and allergen information

We take care to ensure that the ingredient, allergen, nutritional and cooking information on our website and packaging is accurate and up to date. However, ingredients, recipes and suppliers may change, so please always check the information provided with your product before consuming it.

If you have a food allergy or intolerance, please contact us before placing an order so we can provide the most up-to-date information available.

Always follow the cooking instructions provided with the product.

Using this website

The content of this website, including text, photographs, our name and logo, belongs to us or is used with permission. You may view it and share links to it, but please don’t copy or reuse our content or branding without our written permission.

We try to keep the website available and accurate, but we don’t guarantee it will always be available, error-free or up to date, and we may change or remove content at any time.

Links to other websites

Our website links to other sites, such as Instagram and our stockists. We are not responsible for the content or privacy practices of those sites.

Our liability

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We take reasonable care to ensure that the information on our website is accurate and up to date. However, we cannot guarantee that the website will always be available or free from errors.

Nothing in these terms affects your statutory consumer rights.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.