Last updated: 26 October 2026
At The Pizza Queens, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Pizza Queens is a UK-based food business operated by Joanne Neville, a sole trader trading as The Pizza Queens.
Data Controller: Joanne Neville, trading as The Pizza Queens
Website: https://thepizzaqueens.co.uk
Email: jo@joneville.com
Correspondence Address: The Pizza Queens, Suite RA01, 195–197 Wood Street, London, E17 3NU
2. Information We Collect
When you visit our website or contact us, we may collect the following personal information:
- Contact Information: Your name, email address and telephone number when you contact us or make an enquiry.
- Enquiry Information: Any information you provide through our contact form or by email.
- Website Analytics Data: We use Google Analytics to understand how visitors interact with our website, including pages visited, time spent on the site and device types. This may involve collecting information such as IP addresses, device information and website usage data, subject to applicable cookie consent requirements.
- Website Security Data: Technical information necessary to maintain the security and functionality of our website.
We only collect and process personal information where we have a lawful reason to do so.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and communicate with you.
- Provide information about our pizzas and services.
- Maintain and protect our website.
- Understand how visitors use our website and improve their experience, where permitted.
Our lawful bases for processing personal information include:
Legitimate Interests: To respond to enquiries, operate our business and maintain website security, where these interests do not override your rights.
Legal Obligation: To comply with applicable legal and regulatory requirements.
Consent: Where we ask for your permission, including for analytics cookies where consent is required.
Contract: Where processing is necessary to take steps at your request before entering into a contract or to fulfil an agreed order.
4. Orders and Payments
Our bake-at-home pizzas are available through independent stockists. When you purchase directly from a stockist, that business is responsible for handling the personal information collected as part of your purchase, in accordance with its own privacy policy.
We also plan to introduce fresh pizzas for collection. When direct ordering becomes available, we will update this Privacy Policy as necessary to explain how order information and payments are processed.
5. Analytics & Cookies
Our website uses Google Analytics to help us understand how visitors use the site and improve our website.
Where consent is required, non-essential analytics cookies are only activated after visitors have given their consent. Visitors can manage or withdraw their consent through our website’s cookie settings.
Further information about the cookies used on our website, including their purposes and durations, is provided below.
6. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers where necessary to operate our website and business. These may include:
- Website hosting and technical support providers.
- Google Analytics, for website usage information where permitted.
- Services used to manage customer enquiries.
- Professional advisers or public authorities where required by law.
We only share personal information where there is an appropriate lawful reason to do so.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Customer enquiries are retained for as long as reasonably necessary to respond and deal with any relevant follow-up or disputes.
Financial and business records are retained for the periods required under applicable UK tax and accounting laws.
Website technical and analytics information is retained in accordance with the purposes of its collection and the relevant service settings.
When information is no longer required, we take reasonable steps to delete or securely dispose of it.
8. Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information in certain circumstances.
- Request that we restrict the processing of your information.
- Object to certain uses of your information.
- Request transfer of your information where the right to data portability applies.
- Withdraw consent where processing relies on consent.
These rights are subject to applicable legal conditions and exemptions.
You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.To exercise any of these rights, please contact us using the details below.
10. International Data Transfers
Some website service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection requirements, including appropriate safeguards where necessary.
11. Third-Party Websites
Our website may contain links to external websites, including independent stockists and social media platforms.
These websites have their own privacy policies, and we recommend reviewing them before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.
The latest version will be available on this page, with the date of the most recent update shown above.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
The Pizza Queens
Email: jo@joneville.com
Correspondence Address: Suite RA01, 195–197 Wood Street, London, E17 3NU